Refunds
Refunds and cancellation
The short version: if the first payment on a paid plan turns out to be a mistake, tell us within fourteen days and we give it back. After that you can stop whenever you like, and the plan runs to the end of the period you paid for.
Fourteen days on your first payment
If you are on your first payment for Team or Business and HopMango turns out not to be for you, write to us within fourteen days of that payment and we refund it in full. No reason required and no form to fill in twice.
It covers the first charge on a paid plan for an organization, monthly or yearly. Later payments are covered by the section below.
Cancelling
You can cancel at any time from the portal, under Settings and then Billing. Cancelling takes effect at the end of the period you have already paid for: nothing is cut off the moment you click, the plan runs to its last day, and then the organization drops to Free.
Dropping to Free deletes nothing. Whatever is over the Free limits turns read-only and works again the day you start a paid plan. Monitoring of the servers you keep never stops.
After the first payment
Beyond those fourteen days we do not refund part of a month or part of a year already started, and we do not refund extra-server charges already billed. That is exactly why cancelling runs to the end of the period: you keep what you paid for instead of getting a fraction of it back.
How to ask
Use the support form and choose Billing as the topic, or write from the address on the account: Support · hello@hopmango.com
Tell us the organization name and the date on the receipt. We answer within one working day, and when a refund is due Paddle returns it to the card you paid with, usually in five to ten working days.
Who sells, who charges
HopMango is made by VTS Services Inc, Ann Arbor, Michigan, United States. Payments are handled by Paddle, who act as the seller of record: your receipt, your invoice and any tax on them come from Paddle.com, and your card details never reach our servers.
A refund is therefore issued by Paddle, on our instruction. Asking us is enough; you do not have to open anything with them.
If we stop first
If we close a paid plan, or the hosted service as a whole, we tell organization owners by e-mail thirty days ahead and refund the part of the period you have paid for and will not get.
Changes to this page
We may update this page. The date and version above change when we do, and a change never applies backwards to a payment already made.
Questions about these terms: hello@hopmango.com.